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PRIVACY AND COOKIES POLICY

1. INTRODUCTION

Duku (“we”) is committed to safeguarding the privacy of our website visitors, app users and service users. This Privacy and Cookies Policy explains clearly how we act as data controller, the personal data we collect and process, why we do so, who we may share it with, your rights under data protection law and the choices you have about how your personal information is used. Please do not provide us with any third party’s personal data without their consent.

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2. WHAT DATA WE COLLECT

We collect any personal information you provide directly, such as your name, email address, password, communications and any feedback, reviews or recommendations you submit. We also collect technical data, including IP addresses, login details, device and connection data, page interaction metrics (such as page load times, visit duration and browsing patterns) and purchase history. When you make a transaction, we collect payment details including credit card information.

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3. HOW WE USE YOUR DATA

When you place an order via our website, we collect personal information such as your name, address and email. We only use this information for the reasons set out in this policy and not for any unrelated purposes.

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4. WHY DO WE COLLECT THIS DATA?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide, operate and manage our services and customer support

  • To contact you with service-related updates, notices or promotional communications (unless you opt out)

  • To compile aggregated, anonymised statistical data to improve our offerings and user experience

  • To fulfil legal and regulatory obligations (for example, tax or anti-money-laundering requirements)

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5. HOW WE STORE, USE, SHARE AND DISCLOSE SITE VISITORS PERSONAL INFORMATION

All payments on our website are processed securely through Wix Payments (or the relevant payment gateway, e.g. Stripe/PayPal, if enabled). These providers are certified as PCI-DSS compliant, which means your credit card information is encrypted and handled according to the highest industry standards.

We do not store your full credit or debit card details on our servers. Your payment information is processed directly by the secure payment gateway provider, and only they have access to your full card details.

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6. HOW DO WE COMMUNICATE WITH SITE VISITORS?

We may contact you by email, telephone, text message or post to confirm your order, resolve enquiries, collect any fees owed, invite you to participate in surveys, or send company updates. We may also contact you as necessary to enforce our terms or comply with legal obligations.​

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7. HOW DO WE USE COOKIES AND OTHER TRACKING TOOLS?

Our website uses cookies to improve your experience and to help us understand how our site is used. We use the following categories of cookies:

  • Strictly necessary cookies – essential for site functionality (such as login and e-billing)

  • Analytical or performance cookies – help us understand user behaviour and improve site performance

  • Functionality cookies – remember your preferences, such as region or language

  • Targeting cookies – help deliver relevant content and advertising; please note that we do not use targeting cookies on our website

We do not allow third-party cookies or share cookie-derived data with any external parties.

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8. HOW CAN I WITHDRAW MY CONSENT?

To withdraw consent to the processing of your personal data, or to request access, correction or deletion of your data, please contact us at info@duku.co.uk or via our contact form. We aim to respond promptly to your request.

 

9. PRIVACY POLICY UPDATES

We may update this Privacy and Cookies Policy from time to time. Any changes will come into effect as soon as they are posted. Where changes are material, we will display a prominent notice on our website—such as a banner or pop-up—alerting you to the update.

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10. QUESTIONS AND YOUR CONTACT INFORMATION

You have the right to request access to, correction of, porting of or deletion of your personal data. We will respond to your request within one month in accordance with data protection regulations.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@duku.co.uk

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